Order acceptance
We reserve the right, at our sole discretion, to cancel or refuse any order for any reason at any stage of the online ordering process, including after an order has been submitted and whether or not the order has been confirmed. Some situations that may result in cancellation include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud detection department. We may also require additional verifications or information before accepting any order. We will attempt to contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Shipping destinations
Powerful Beauty Products ships orders within United States, including Alaska, Hawaii, Puerto Rico, and other U.S. territories.
Stock-outs & substitutions
We make every effort to designate out-of-stock items as out of stock or backordered and to prevent such items from being purchased unless we have inventory on hand. If we do not have enough inventory to fulfill your order, we will contact you and give you the opportunity to wait for inventory to arrive, substitute for a similar item, or cancel your order.
If you order a bundled or kitted system that includes a component that is out of stock, we may, at our discretion, substitute an equivalent in-stock component that has similar features and performance.
Combined shipments
If you select different shipping methods for items in a single order, we may, at our discretion, combine them into a single shipment, as long as the items are delivered on or before the promised delivery date. We may also ship the items separately if combining them is not feasible under the shipping methods you select.
For example, if you select ground shipping for one large item and overnight shipping for three small items, your small items will arrive before your large item as two separate shipments.
Same-day shipping
Powerful Beauty Products maintains an extensive in-house inventory. If a product is in stock, orders placed on regular business days before 2:30 ᴘᴍ Mountain Time typically ship the same day. Orders placed after 2:30 ᴘᴍ Mountain Time, on weekends (Saturday and Sunday), or on observed holidays typically ship the next business day. Customized products and products that require assembly before shipping may take one or more additional days to fulfill.
If Powerful Beauty Products does not have a product in stock, we will contact you during regular business hours to inform you of the stock-out and expected shipping date. We will also contact you (if possible) if your order is delayed because incomplete order information, order quantities that exceed our stock on hand, or unusual circumstances beyond our control (severe weather, civil emergency, etc.).
Please contact us before you place your order if you have any questions concerning product inventory levels.
Returns Policy
You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping errors
All shipments from Powerful Beauty Products are FOB origin. Because we use third-party carriers to provide shipping services, we are not responsible for late deliveries, misdeliveries, or other errors made by the carrier or the customer. If a package is late, delivered to the wrong address, or lost in transit, Powerful Beauty Products will gladly help you work with the carrier to resolve the problem.
Shipping
Powerful Beauty Products uses UPS (United Parcel Service) and USPS (United States Postal Service) for shipping within the United States.
Online (“add-to-cart”) orders are limited to UPS. To have your order shipped via USPS, please call us during business hours and place your order by phone.
We recommend USPS when shipping to Alaska, Hawaii, U.S. territories (including Puerto Rico); UPS is also available to these destinations.
If Powerful Beauty Products pays the shipping charges for any type of order, we reserve the right to select the carrier and shipping method.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Limitations on express and overnight shipping
During certain high-volume shipping periods (such as the week before Christmas), UPS and FedEx do not guarantee that express and overnight shipments will arrive on their scheduled dates, nor do they offer refunds for late deliveries. Powerful Beauty Products is not responsible for late shipments.
If you are concerned about on-time delivery, please check the carrier’s shipping policy exemptions before ordering. (See, for example, the holiday shipping pages for UPS and FedEx.)
Return Policies
Please read this policy so you understand the terms under which products purchased from Powerful Beauty Products may be returned for a refund.
Definitions
In this policy, “Return” is when product is purchased and the buyer wishes to return the product for a refund; “Warranty” is when product is purchased and the buyer wishes to return the product to Powerful Beauty Product for an exchange due to shipping damage or product failure.
Return period
Most products have a 90-day return period from date of original purchase, unless otherwise specified. Contact Powerful Beauty Products within 90 days of your date of order if you need to return a product you purchased from us.
Defective products are subject to the manufacturer’s warranty and will be replaced or repaired at the manufacturer’s discretion within the warranty period. Contact Powerful Beauty Products if you need warranty assistance with a product you purchased from us.
Some specialty and special-order products may not be returned for a refund. Specialty and special-order products that are damaged or defective will be replaced under warranty.
Return policy procedure
- Call Powerful Beauty Products at 435-634-6800. If there are product performance issues, most problems can be diagnosed and resolved over the phone by our technical support staff.
- An RMA (Return Merchandise Authorization) number must be issued by Powerful Beauty Products for any product being returned so we can track the return process. You must write the RMA number clearly on the outside of the shipping box. Packages received without a valid RMA number will be refused and no refund will be issued.
- Product(s) MUST be in perfect condition. Damaged or scratched items will receive a reduced refund or no refund. (See Restocking fee, below.)
- The product must be in original, like-new condition, with no scratches, scrapes, dents, marks, etc.
- Return with all components. Include power supplies, cables, connectors, documents, etc., in your return shipment. Any component(s) not returned will be deduced from your refund at the full retail price of the item(s).
- Pack the returned product securely. Significant damage may occur when components are not packed properly for shipment; loose items may shift in the box and cause damage. Use a strong shipping box and pack all items securely. If you use the manufacturer’s box or product packaging as a shipping container, make certain that it is undamaged and sturdy enough to use for shipping. Items damaged during shipment are non-refundable.
- Ship your return using a reliable carrier.
- For defective or warranty items, Powerful Beauty Products will, in most circumstances, send you a paid shipping label by email.
- For non-defective items, the return shipping and insurance charges are the responsibility of the customer and cannot be reimbursed. We recommend using UPS or FedEx, as they provide the best product tracking in the case of lost shipments. As we are not responsible for items lost during shipment, we recommend that your insure your package with the carrier.
Once Powerful Beauty Products has received your return shipment, we will verify that all components were returned and assess their condition. (See Restocking fee, below.)
Purchases made by credit or debit card will be refunded to the same card that you used to make the purchase. Refunds are typically processed by Powerful Beauty Products within one to two business days of receipt of your return shipment. Most card issuers have an additional one or two day processing cycle before the credit appears on your account.
Maximum scope of refund
Refunds on returned products are limited to the purchase price of the components plus any sales taxes incurred in the original purchase. We are unable to refund outbound shipping charges paid by the customer to receive the product(s), including expedited or upgraded shipping.
Restocking fee
Powerful Beauty Products reserves the right to charge a restocking fee for returned items that have been scratched, or cosmetically damaged, as well as products that were purchased with the intent to be used briefly and returned (a de facto rental).
We do not charge a restocking fee on orders that are made in good faith and are returned complete and in original, like-new condition.
The restocking fee is calculated as:
- Original purchase price
- minus missing items (if applicable) at 100% of the item’s retail price
- minus items damaged beyond the possibility of resale (if applicable) at 100% of the item’s retail price
- minus scratched, or cosmetically damaged items (if applicable) at 50% of the item’s retail price
- minus rental fee (if applicable) of 30% of the order’s total price
If sales taxes were paid at purchase, they will be prorated for each line item above.
Services & travel
Once scheduled, all services require 14 days’ written notice to cancel. Once rendered, all services are non-refundable.
Prior to purchase, travel requires 14 days’ written notice to cancel. Once purchased, travel is booked in advance and cannot be refunded.